| Competency Framework |
Statement |
| ETA Building Blocks Model |
Behave consistently, predictably, reliably and dependably. |
| ETA Building Blocks Model |
Obtain and complete appropriate information, approvals, paperwork, signatures, and other requirements promptly and accurately. |
| ETA Building Blocks Model |
Arrive on time, as scheduled, and prepared to work, meetings, and calls. |
| ETA Building Blocks Model |
Follow directions and organizational rules, procedures and policies as communicated in a variety of ways. |
| ETA Building Blocks Model |
Systematically and thoroughly gather, compile, categorize, and verify data or information. |
| ETA Building Blocks Model |
Note details, facts, inconsistencies, ambiguity, or gaps in information and ask questions to clarify. |
| ETA Building Blocks Model |
Diligently check work for errors or inconsistencies and correct them, even under time pressure. |
| ETA Building Blocks Model |
Monitor and document plans, assignments, changes, deliverables, and relevant details to ensure work is performed accurately and completely. |
| ETA Building Blocks Model |
Use and report measurements, records, and other data according to expectations. |
| ETA Building Blocks Model |
Organize and update data, files, and records in order to ensure information is current and accessible. |
| ETA Building Blocks Model |
Take responsibility for one's decisions, actions, or commitments. |
| ETA Building Blocks Model |
Plan and schedule tasks so that work assignments or goals are achieved within accepted timeframes. |
| ETA Building Blocks Model |
Modify behavior based on feedback from multiple sources or self-analysis of past mistakes. |
| ETA Building Blocks Model |
Show sincere interest and sensitivity to the needs or feelings of others. |
| ETA Building Blocks Model |
Assist colleagues or subordinates who have less experience or when workloads are high. |
| ETA Building Blocks Model |
Respond appropriately to the behaviors, concerns, or motives of others and provide support when others are upset. |
| ETA Building Blocks Model |
Develop constructive and cooperative working relationships with colleagues, customers, etc. |
| ETA Building Blocks Model |
Learn from supervisors and coworkers and accept their help when offered. |
| ETA Building Blocks Model |
Interact respectfully and cooperatively with others who are of a different race, culture, or age, or have different abilities, gender, or sexual orientation. |
| ETA Building Blocks Model |
Respect, accept, and show positive regard for coworkers, employees, colleagues, and customers. |
| ETA Building Blocks Model |
Comply with federal, state, and local regulations as well as company policies or procedures. |
| ETA Building Blocks Model |
Respect company resources by using time and property responsibly or reporting loss, waste, or theft. |
| ETA Building Blocks Model |
Abide by a strict code of ethics that goes beyond what the law requires, even in the face of opposition. |
| ETA Building Blocks Model |
Act in the best interests of the organization, community, and environment. |
| ETA Building Blocks Model |
Establish trust and credibility by treating others with honesty, fairness and respect. |
| ETA Building Blocks Model |
Make decisions that are objective or reflect the just treatment of others. |
| ETA Building Blocks Model |
Maintain composure and manage emotions in order to deal effectively with stressful situations. |
| ETA Building Blocks Model |
Accept, respond appropriately to, and learn from both positive feedback and criticism. |
| ETA Building Blocks Model |
Project a professional image by maintaining personal hygiene, using professional language, and dressing appropriately for occupational and worksite requirements. |
| ETA Building Blocks Model |
Refrain from lifestyle choices which negatively impact the workplace or individual performance. |
| ETA Building Blocks Model |
Demonstrate a positive attitude towards and pride in one's work and the work of the organization. |
| ETA Building Blocks Model |
Interact with others pleasantly, courteously, and professionally. |
| ETA Building Blocks Model |
Ensure personal safety by engaging in training to use equipment, tools, and personal protective equipment appropriately. |
| ETA Building Blocks Model |
Follow established safety practices as appropriate for one's role, work environment, and field of work or study. |
| ETA Building Blocks Model |
Report injuries, incidents, and workplace hazards to responsible parties as soon as safely possible. |
| ETA Building Blocks Model |
Contribute to safety discussions with an understanding of one's legal rights and the implications of workplace risks. |
| ETA Building Blocks Model |
Recognize, anticipate, prevent, and address common hazards in order to prevent workplace illness and injuries. |
| ETA Building Blocks Model |
When needed, administer first aid or CPR if trained and summon assistance in response to incidents. |
| ETA Building Blocks Model |
Foster a constructive team climate by promoting ethical behavior, positive communication, learning from and assisting one another, or expressing confidence and encouragement. |
| ETA Building Blocks Model |
Develop solutions or plans and gain commitment and support for them through the pursuit of team consensus. |
| ETA Building Blocks Model |
Address differences and resolve conflicts maturely through give and take and compromise. |
| ETA Building Blocks Model |
Build strong customer relationships by anticipating, seeking out, and attending to customer/client needs, interests, goals, and feedback. |
| ETA Building Blocks Model |
Maintain customer/client relations by following through and providing prompt, efficient, and personalized assistance to meet their requirements, requests, or concerns. |
| ETA Building Blocks Model |
Provide thorough, accurate, and timely information and (where appropriate) guarantees to address customer/client questions, concerns, and objections. |
| ETA Building Blocks Model |
Evaluate customer satisfaction and adjust services or propose appropriate solutions in response to stakeholder feedback. |
| ETA Building Blocks Model |
Establish appropriate boundaries and remain calm and empathetic when dealing with hostile customers/clients or unreasonable demands. |
| ETA Building Blocks Model |
Maintain field-specific qualifications, licenses, requirements and expectations. |
| ETA Building Blocks Model |
Explain the rights and responsibilities of stakeholders and behave in accordance with ethical standards of the field. |
| ETA Building Blocks Model |
Explain and utilize basic knowledge, terminology, and relevant principles and practices within a field. |
| ETA Building Blocks Model |
Follow applicable laws, rules, policies, and regulations in the field. |
| ETA Building Blocks Model |
Apply comprehensive and specialized knowledge in the field. |
| ETA Building Blocks Model |
Integrate comprehensive knowledge within the field, including core theories and practices. |