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Higher Education Associations Comment on Ways to Strengthen Department of Defense Student Complaint Form

January 14, 2013


​ACE and other higher education associations have submitted comments to the Department of Defense (DoD) about a planned federal complaint system for students receiving federal military and veterans educational benefits.

In a Jan. 7 letter commenting on DoD’s “Student Complaint Intake Form for Service Members and Their Families,” the associations note that among the concerns raised by the draft form is that it allows for comments and complaints by students about their grades.

The associations ask in the letter for the question about grades to be removed from the final version of the form, saying, “We do not believe that it is the intent of the federal agencies to turn the federal government into arbiters of grades: such a move would be unprecedented and wholly inappropriate. Grading decisions should remain in the academic domain.”

The letter notes that the higher education community supports “the establishment of a complaint system that will swiftly and efficiently resolve any legitimate concerns a service member or veteran may raise regarding the deceptive or fraudulent practices of a specific institution.”

Also see:

Draft DoD student complaint process

Draft DoD student complaint form


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