Correct!

Please review the explanation below:

Answer: 4

This evaluation question requires you to understand how to read the results of a customer survey. You must also recognize information that supports the correct generalization that customers tend to perceive that they receive faster service from businesses that sell fewer brands of a certain product (in this case, computers). Technodazzle satisfied 100% of its customers for service promptness—more than any other—and it sold only one brand of computer (4). All of the other companies (1), (2), (3), and (5) scored lower in service promptness and sold more brands of computers than Technodazzle. Technodazzle shoppers also rated the company higher in the “reliable advice” category than did the other shoppers in their experiences at other stores.